Algarve Dream Living ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services, in compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR).
1. The Data Controller
The entity responsible for the processing of your personal data (The Data Controller) is:
- Trading Name: Algarve Dream Living
- Legal Entity: Sole Proprietorship (Empresário em Nome Individual)
- Owner: Birgit De Greve
- Fiscal Number (NIF): PT288406214
- Address: Rua Aristides de Sousa Mendes 28, 8600-304 Lagos, Portugal
- Email: birgitdegreve@gmail.com
- Phone: +351 914 080 838
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: First name, last name.
- Contact Data: Email address, telephone number, and billing address.
- Transaction Data: Details about services or products you have purchased from us (e.g., real estate preferences, rental dates).
- Technical Data: IP address, browser type, and version, time zone setting, operating system (collected automatically via cookies if you visit our website).
- Communication Data: Information provided by you through contact forms, emails, or phone conversations.
3. How We Use Your Data (Legal Basis)
We only use your personal data when the law allows us to. Most commonly, we use your personal data in the following circumstances:
- Performance of a Contract: To process your requests, manage bookings, or facilitate property viewings/sales.
- Legal Obligation: To comply with Portuguese tax laws (issuing invoices) and other regulatory requirements.
- Legitimate Interests: To reply to your inquiries, improve our services, and ensure the security of our website.
- Consent: If you have explicitly subscribed to a newsletter or marketing updates. You may withdraw this consent at any time.
4. Data Sharing and Third Parties
We do not sell your personal data. However, we may share your data with trusted third parties to facilitate our business operations:
- Service Providers: IT and system administration services (e.g., website hosting, email providers).
- Professional Advisers: Accountants, lawyers, insurers, and bankers.
- Regulatory Authorities: The Portuguese Tax Authority (Autoridade Tributária) and other regulators if required by law.
5. International Transfers
We are based in Portugal (European Economic Area). If we use service providers (e.g., Google, Mailchimp) located outside the EEA, we ensure they offer an adequate level of protection or use specific contracts approved by the European Commission (Standard Contractual Clauses).
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
- Tax/Accounting Data: Under Portuguese law, we are required to keep basic information about our customers (including Contact, Identity, and Transaction Data) for 10 years for tax purposes.
- General Inquiries: Data from general inquiries is kept for [e.g., 2 years] or until the query is resolved.
7. Your Legal Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate data.
- Right to Erasure ("Right to be forgotten"): Request us to delete your data where there is no good reason for us continuing to process it.
- Right to Restriction: Ask us to suspend the processing of your data.
- Right to Portability: Request the transfer of your data to you or a third party.
- Right to Object: Object to processing where we are relying on a legitimate interest.
To exercise any of these rights, please contact us at birgitdegreve@gmail.com. We aim to respond to all legitimate requests within one month.
8. Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to those who have a business need to know.
9. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. You can choose to accept or decline cookies through your browser settings.
10. Complaints
You have the right to make a complaint at any time to the CNPD (Comissão Nacional de Proteção de Dados), the Portuguese supervisory authority for data protection issues (www.cnpd.pt). We would, however, appreciate the chance to deal with your concerns before you approach the CNPD, so please contact us in the first instance.
